Customer ServiceOur Customer Service Training courses are designed to provide you with the knowledge, skills and competencies required to ensure professionalism and customer satisfaction across different fields of work. |
Skills for Customer Facing CareersProvide Amazing Experiences for CustomersOur program strives to ensure that you have the best customer service training possible to obtain the job that you are looking for, or just to increase your skills at your current position. As customer service is a prominent skill across all types of business, our training programs focus on relationship building, problem-solving, communication skills, and organizational skills. These skills are foundational to excelling at any customer-facing career options. This program is offered in group classes or in a one-on-one setting. Group Class Details
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We are here to help you on your path to success, whether academic or professional! |
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Customer Service TrainingGet the Skills to Get the JobOur customer service program is 30 hours in length and can be taken one on one at our office or online. We have also worked with groups of clients from organizations where companies want training for a group of staff, as we can accommodate that online as well as at our current location in Edmonton. Our program strives to ensure that you have the best customer service training possible to obtain the job that you are looking for, or just to increase your skills in your current position. Below are some of the main typing you will learn in your customer service training: |
Basics of Customer ServiceEnsure professionalism and customer satisfaction. Attitude is paramount; make the right first impression. |
Effective CommunicationSay what you mean with facts and integrity. Learn nonverbal communication, differentiate speaking style for different audiences and learn how to diffuse conflict. |
Relationship BuildingEstablish a rapport; identify customer needs and imbue value. Learn how to ensure return customers and maintain ongoing relationships. |
Difficult CustomersLearn to rebuild and restore relationships with customers. Understand the cause of the problem and what needs to be done to satisfy the customer. |
Customer Service MethodsFace to Face, Telephone and Electronic interactions. |
Let us be a part of your academic or career journey.Dedicated to helping learners of all ages meet and exceed their goals. Use the link below to contact us today! |